Vision & Mission

The world is changing all around us. To continue to thrive as a business over the next ten years and beyond, we must look ahead, understand the trends and forces that will shape our business in the future and move swiftly to prepare for what's to come. We must get ready for tomorrow today. That's what our 2020 Vision is all about. It creates a long-term destination for our business and provides us with a "Roadmap" for winning together with our partners.

Our Mission

Our Roadmap starts with our mission, which is enduring. It declares our purpose as a company and serves as the standard against which we weigh our actions and decisions.

  • To refresh the call center world with our latest technology (Yodel Voice)...
  • To inspire moments of optimism and happiness...
  • To create brand value and make a difference.
  • Our Vision

    Our vision serves as the framework for our Roadmap and guides every aspect of our business by describing what we need to accomplish in order to continue achieving sustainable, quality growth in the call center Industry.

  • People: Be a great place to work where people are inspired to be the best they can be.
  • Portfolio: Bring to the world a portfolio of quality call center service that anticipate and satisfy our clients' needs & Expectations.
  • Partners: Nurture a winning network of customers and Clients, together we create mutual, enduring value.
  • Profit: Maximize long-term return to shareowners while being mindful of our overall responsibilities.
  • Productivity: Be a highly effective, lean and fast-moving organization.
  • Work Smart

  • Act with urgency
  • Remain responsive to change
  • Have the courage to change course when needed
  • Remain constructively discontent
  • Work efficiently
  • Focus on the Market

  • Focus on needs of our Clients & customers.
  • Get out into the market, listen, learn and develop ourselves in each and every step.
  • Possess a world view
  • Be insatiably curious
  • Our Winning Culture

    Our Winning Culture defines the attitudes and behaviors that will be required of us to make our 2020 Vision a reality.

    Act Like Owners

  • Be accountable for our actions and inactions
  • Focus on building value
  • Reward our people for taking risks and finding better ways to solve problems
  • Learn from our outcomes -- what worked and what didn’t
  • Be the Brand

    Inspire creativity, passion, optimism and fun

    Live Our Values

    Our values serve as a compass for our actions and describe how we behave in the Call Center world.

  • Leadership: The courage to shape a better future
  • Integrity: Be real
  • Accountability: If it is to be, it's up to me
  • Passion: Committed in heart and mind
  • Diversity: As inclusive as our brand
  • Quality: What we do, we do well