An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services.A call center may handle either outbound or inbound calls exclusively or might deal with a combination of the two. An outbound call center uses distinct metrics to measure agent success, such as cost per call, revenue earned, total calls made and tasks completed. An inbound call center uses different metrics, such as first call resolution (FCR).
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Zealous Services is equipped with proven call center skills and offers the best market research and survey services. Integrated call centre and tele-services campaigns are gradually evolving to be a direct route to ensure business success and Zealous Services follows and integrates the same with precision.
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