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An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services.A call center may handle either outbound or inbound calls exclusively or might deal with a combination of the two. An outbound call center uses distinct metrics to measure agent success, such as cost per call, revenue earned, total calls made and tasks completed. An inbound call center uses different metrics, such as first call resolution (FCR).

Lead Generation

Zealous Services being in service for years now includes the expertise to offer you leads that will help you boost sales. Our lead generation calling centers are fully integrated and adequately equipped with trained and experienced professionals.

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Appointment Setting

Zealous Services helps you to stay ahead despite competition utilizing well grounded solutions and advanced call center tools, technologies and software. Our customer-oriented goals are highly beneficial for your business and are efficiently cost-effective.

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Cross Selling and Up Selling

Zealous Services provides cross selling and up selling services in order to retain and re-sell to existing customers, a new line of products and services. Zealous Services’s trained team of BPO professionals strictly monitor and analyze customer databases.

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Market Research and Survey

Zealous Services is equipped with proven call center skills and offers the best market research and survey services. Integrated call centre and tele-services campaigns are gradually evolving to be a direct route to ensure business success and Zealous Services follows and integrates the same with precision.

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Product Or Service Promotion

Zealous Services offers professional business outsourcing services to global clients. The finely-tailored and integrated product/service promotion services ensure reaching out to a larger audience simultaneously. Zealous Services’s advanced approach and product/service campaign planning help in making e-commerce and your telephonic needs sync.

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